Warranty

WARRANTY VALIDITY CONDITIONS:

 The warranty period of air conditioning equipment is 24 months from the date of sale.

1.Manufacturers also provide a period other than that according to item 2.

The possible periods are as follows:

• Gree split systems up to 60 months from the date of sale.
• Gree professional air conditioners up to 24 months from the date of sale.
• Daikin air conditioning systems range up to 36 months from the date of sale.
• Daikin air conditioning systems STAND BY ME DAIKIN - up to 60 months from the date of sale (item 2.2)
• General full range up to 36 months from the date of sale.
• Mitsubishi Electric full range up to 36 months from the date of sale.Toshiba full range up to 24 months from the date of sale.
• Panasonic full range of 24 months and up to 60 months of the compressor from the date of sale.
• Mitsubishi Heavy Industry full range up to 36 months from the date of sale.
• LG full range up to 36 months from the date of sale.
• Bosch full range up to 36 months from the date of sale.
• Chigo full range up to 24 months from the date of sale.
• Kaisai full range up to 24 months from the date of sale.
• Nordstar full range up to 24 months from the date of sale.
• Nippon, Samsung, Kobe, Hitachi full range up to 24 months from the date of sale.

2. Extension of the warranty period:

2.1. The warranty period can be extended from 24 months to a maximum of another 12 or 36 months (depending on the options offered by the manufacturer) and is valid in cases where the owner has carried out maintenance of the air conditioning system every 12 months, which is paid extra.

During the prophylaxis, the working characteristics of the installation are measured and in case of deviations, the necessary measures are taken for their elimination at the expense of the company, which has installed the facility. The maintenance is performed by an installation and service company (MSF) and is proven by filling in and stamping the service card, which is located on the back of the warranty card.

2.2. STAND BY ME DAIKIN - up to 60 months

• The client to provide a valid e-mail address
• An employee of Mega Electronics will perform the initial registration after the installation of the system
• The customer will receive an e-mail that the product is registered and instructions on the next steps to perform. They are mandatory for the completion of the registration by him and are completed within 1 month
• Mandatory prophylaxis at the end of the third year according to the current price list
• Mandatory prophylaxis at the end of the fourth year according to the current price list
• Three months before the time for prophylaxis approaches, the client will receive a reminder e-mail
• The warranty period starts from the date of installationIn case of any repairs, original spare parts are provided free of charge
• The costs for the performed service (labor and/or transport for the sites outside the territory of our service network) are at the expense of the client and are paid according to the current price list

3. Observance of the instructions for maintenance and operation.

4. At temperatures below 0 ° c in heating mode, ensure 24-hour operation of the system.

5. Presentation of an original warranty card with legibly filled in all data and purchased document.

IMPLEMENTATION OF THE WARRANTY:

1. The warranty service is performed by an authorized installation and service company. For any observed irregularity, the customer notifies the company and immediately stops using the installation until the arrival of a service technician from MSF who installed the air conditioner.

2. The importer, the seller and the installation and service company are not responsible for lost profits and subsequent losses for the customer due to defective goods and their stay in the service. They are not engaged to provide a turnover of other goods.

3. Notwithstanding this commercial guarantee, the seller is responsible for the lack of conformity of the consumer goods with the contract of sale according to art. 112-115 of CPA * until the transfer to the consumer.

FREE WARRANTY SERVICE INCLUDES:

1. Free disassembly and assembly of the damaged part or the whole installation.

2. Elimination of all factory defects of the goods, manifested during the warranty period.

3. Replacement of defective with new original parts.

FREE WARRANTY SERVICE DOES NOT INCLUDE AND SUCH CAN BE REFUSED: - Inconsistency between the data in the warranty card and those of the air conditioner, attempt to forge the warranty card or the sticker of the air conditioner;

• The conditions for storage, transport, installation and operation are not met;
• The air conditioner does not meet the power of the room in which it is installed;
• Attempt to eliminate a problem by unauthorized persons or installation by unauthorized persons and companies;
• Defects caused by uncleaned filters or clogged heat exchangers of the indoor and/or outdoor unit, as well as clogged condensate hose;
• Damage caused by improper handling of the appliance or overload;
• Unstable power supply or electric shock;Improper use of the appliance;
• Unperformed annual maintenance, as a result of which the device has suffered damage;Natural disasters (fires, floods, storms, thunderstorms, etc.);
• Mechanically broken plastic parts (front panel, the turbine of the indoor unit, fin of the outdoor unit, etc.), cosmetic damage to the metal and plastic covers of the outdoor and indoor unit;
• In case of insects entering the appliance (cockroaches and other insects);
• Gaps in the system caused by an external factor;
• The warranty does not apply to accessories and consumables - filters, remote control, etc.
• Cleaning of air filters, heat exchangers of outdoor and indoor units, as well as drainage;

Manner of proceeding upon fulfillment of the warranty conditions

Claim:

The complaint of the air conditioner purchased by you refers to the authorized installation center that performed the installation. If during the diagnostics the goods are found to be in good condition and meet their technical specifications, or the defect is out of warranty, the service may charge the customer according to the service performed according to the established price list for non-warranty service. In case of disagreement, a Statement of Findings shall be filled in. The consumer may not claim a refund or a reduction in the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer's complaint. The consumer cannot claim for cancellation of the contract if the non-compliance of the consumer goods with the contract is insignificant. The consumer can exercise his right to claim within five years from the delivery of the consumer goods. The five-year period shall cease to run during the time necessary for the repair or replacement of the consumer goods or for reaching an agreement between the seller and the consumer to resolve the dispute. The exercise of the consumer's right to make a claim is not subject to any other time limit for bringing an action than the three-year period.

ATTENTION :

1. Complaints of incompleteness and external visible defects of the goods are recognized only at the time of purchase.

2. Claims for defects and deficiencies shall not be recognized when the goods are purchased as revalued.

3. The term for repairing varies depending on its complexity and the delivery of spare parts and the maximum term is one month. With this commercial guarantee, the manufacturer, importer and service of the goods assume the current warranty obligations to consumers and determine the procedure for making claims in case of proven warranty events. This warranty applies to defects that have occurred during normal operation during the warranty period and does not limit in any way the laws and other mandatory regulations in force in the Republic of Bulgaria. Wholesalers and retailers may not modify or supplement the terms of this warranty. With the signature, I confirm the correspondence of the power of the installation with the volume of the room in which it is located.

GENERAL OPERATING INSTRUCTIONS:

1. For domestic air conditioning systems - before use, please read the "Operating Instructions";

- When working with the remote control - always point it at the air conditioner;

- Switch on the air conditioner with the ON / OFF button. Select operating mode, temperature and fan speed with the appropriate buttons;

- The air conditioner starts operating in the mode you selected after about 3 minutes. Each time the operating mode is changed, the air conditioner is stopped for three minutes, after which operation starts in the newly selected mode;

- When cleaning, use a vacuum cleaner and a damp cloth. Do not water the appliance with water, alcohol or flammable substances.

2. For industrial air-conditioning systems:

• Instruct responsible personnel for its management, who are familiar with the instructions for operation, adjustment and cleaning of the air conditioning system (described in the "Operating Instructions");
• The operating instructions are specific to each air conditioner and are supplied with the air conditioning system;
• Cleaning of some industrial air conditioning systems requires the intervention of an authorized service center;
• The air conditioning system is controlled by remote control (cable and/or wireless);
• If a problem occurs, disconnect the system from the power supply and contact an authorized service center;
• Do not touch the metal parts with wet hands;

WARRANTY:

• The guarantee is valid only on the territory of the Republic of Bulgaria;
• The warranty is only valid for factory defects caused by the manufacturer and during normal operation;
• The warranty period starts from the date of purchase;
• The warranty period is achieved when performing the annual maintenance of the device by an authorized service or installation center;
• Prevention can be done according to the operating conditions of the device, but not later than 1 year from the date of installation.

* Art. 112. (1) In case of non-compliance of the consumer goods with the contract of sale the consumer shall have the right to file a claim, asking the seller to bring the goods in compliance with the contract of sale. In this case, the consumer can choose between repairing the product or replacing it with a new one, unless this is impossible or the method of compensation chosen by him is disproportionate to the other.

(2) It is considered that a certain way of compensating the consumer is disproportionate if its use imposes costs on the seller, which in comparison with the other way of compensation are unreasonable, taking into account:

1. the value of the consumer good, if there was no lack of non-conformity;
2. the significance of the non-compliance;
3. the possibility to offer the consumer another way of compensation that is not associated with significant inconvenience for him.

Art. 113. (1) (New, SG No. 18/2011) When the consumer goods do not comply with the contract of sale, the seller shall be obliged to bring them in compliance with the contract of sale.

(2) (Renumbered from Paragraph 1, SG No. 18/2011) The bringing of the consumer goods in compliance with the contract of sale shall be carried out within one month as of the submission of the complaint by the consumer.

(3) (Renumbered from Paragraph 2, amended, SG No. 18/2011) After the expiration of the term under Paragraph 2. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to request reduction of the price of the consumer goods according to art. 114.

(4) (Renumbered from Paragraph 3, SG No. 18/2011) The bringing of the consumer goods in compliance with the contract of sale shall be free of charge for the consumer. It does not owe costs for the shipment of consumer goods or for materials and labor associated with its repair, and must not suffer significant inconvenience.

(5) (Renumbered from Paragraph 4, SG No. 18/2011) the consumer may also claim compensation for the victims

As a result of the non-compliance damages.

Art. 114. (1) In case of non-compliance of the consumer goods with the contract of sale and when the consumer is not satisfied with the resolution of the claim under art. 113, he has the right to choose between one of the following options:

1. cancellation of the contract and refund of the amount paid by him;
2. Price Reduction.

(2) The consumer may not claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of filing a complaint by the consumer.

(3) (New, SG No. 61/2014, effective 25.07.2014) The trader shall be obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the consumer, when after having satisfied three claims. of the consumer by carrying out repairs of the same goods, within the term of the guarantee under Art. 115, there is another occurrence of non-compliance of the goods with the contract of sale.

(4) (Renumbered from Paragraph 3, SG No. 61/2014, effective 25.07.2014) The consumer may not claim for annulment of the contract if the non-compliance of the consumer goods with the contract is insignificant.

Art. 115. (1) The consumer may exercise his right under this section within two years, as of the delivery of the consumer goods.

(2) The term under par. 1 shall cease to run during the time necessary for the repair or replacement of the consumer goods or for reaching an agreement between the seller and the consumer for resolving the dispute.

(3) The exercise of the consumer's right under para. 1 is not bound by any other term for filing a claim, different from the term under para. 1.